Revenge of the customer service!

*Sigh* I just can’t win sometimes. Yesterday I blogged a little about my new videos camera that I ordered from Best Buy, this morning I called 888-Best-Buy to find out the status of the order and when I can expect it to show up at my house. Well they told me that there was a problem with the order and that I needed to contact the store that I ordered it at. I called them, and they are all confused and customer service transfered me to cameras and they wanted to transfer me back to customer service. *sigh* Now they are going to call me when they figure stuff out.

Mistakes are going to happen, and I understand that, I would just rather someone take ownership of the situation and tell me they will resolve it in a timeline. Is that so hard? “I’m not sure what the issue is Mr. Schalicto, but let me take your information and I’ll contact some people and see what I can find out. Then I will give you a call this afternoon, how does that sound?” That would be pretty cool, someone should pay me to train people in customer service.

-Josh