schalicto.com

Best Buy, Best Buy, Best Buy. On Tuesday night I went to Best Buy to try and figure out this order debacle and I want to thank Eric in the video camera department and the store manager of the Magnolia home theater department, Dan. Eric has only been working there for a few weeks, but he said and did the right thing “I don’t know what the problem is, but I won’t leave you until we get something figured out”. I ended up being in the store for about 45 minutes while they tried to figure out how to find the order, fix the order, cancel the order and re-ring the order. What they ended up doing was canceling the order out and selling me the 30gb model that they had in stock at the lower price of the 20gb. Now I am a happy customer and all I had to do was wait paitently for (what seemed like) a long time.

There is a good punchline to this story too, yesterday I got an email from the Best Buy customer fulfilment program telling me that the video camera that I ordered had been shipped and that I will recieve it on 10/27/2006. I guess the Best Buy saga is not yet complete, but I’ll bring you more updates as they happen.

-Josh

Posted on October 26th, 2006 by schalicto
Filed under: Josh Rants