schalicto.com

12/19/2006 01:47:17PM System: “Please hold and the next available agent with be with you shortly.”

12/19/2006 01:47:21PM Session Started with Agent (Alice)

12/19/2006 01:47:23PM Agent (Alice): “Hello, Thank You for contacting Sprint Now Together with Nextel Web chat my name is Alice , how may I assist you with your Sprint.Com order today.”

12/19/2006 01:48:03PM josh: “I’m just wondering about super vision.”

12/19/2006 01:48:54PM Agent (Alice): “Do you mean the vision packs for pcs vision phones.”

12/19/2006 01:49:36PM josh: “well, no. From what I understand there is the normal vision pack, and then there is premium vision or something like that for next generation phones. It uses the evdo network.”

12/19/2006 01:51:00PM Agent (Alice): “I am not aware of those vision packs . our vision phones have the EVDO network.”

12/19/2006 01:51:31PM Agent (Alice): “That allows you to watch live TV and send music and pictures.”

12/19/2006 01:51:31PM josh: “so, when you pay 15 per month for the vision plan, you’re getting the high speed evdo network?”

12/19/2006 01:52:04PM Agent (Alice): “Yes that is the sprint power vision pack.”

12/19/2006 01:52:19PM josh: “power vision… maybe that’s it.”

12/19/2006 01:52:23PM Agent (Alice): “The Sprint PCS Power Vision Plus Pack can be added to any EVDO handset which can expand your wireless experience to include Data Access at much faster Network speeds which gives you Unlimited Email, Instant Messaging from AOL, MSN and Yahoo.”
12/19/2006 01:52:29PM Agent (Alice): “The Sprint PCS Power Vision Pack can be added to any EVDO handset which can expand your wireless experience to include Data Access at much faster Network speeds which gives you Unlimited Email, Instant Messaging from AOL, MSN and Yahoo. Unlimited Web Acc”
ess from sites like CNN, ESPN and The Weather Channel plus Unlimited Data Access streaming news channels such as ABC News Now and radio channels including Sirius Hits for just $15 per month per line. Your first month is free!

12/19/2006 01:52:43PM josh: “I’m a current customer, can you look at my account?”

12/19/2006 01:53:03PM Agent (Alice): “This, Is the web chat and we do not have access to account information .”

12/19/2006 01:53:19PM josh: “thats what I figured.”

12/19/2006 01:53:38PM Agent (Alice): “Sprint’s Customer Care number is 888 211-4727″

12/19/2006 01:53:57PM josh: “Yeah. thanks.”

12/19/2006 01:54:09PM Agent (Alice): “Thank you for choosing Sprint Now Together with Nextel have a great day.”

12/19/2006 01:54:54PM josh: “so if I got a next gen phone, would it work with a regular vision package?”

12/19/2006 01:55:42PM Agent (Alice): “What is a next generation phone I have not heard of that phone before.”

12/19/2006 01:56:27PM josh: “OMG! a next gen phone would simply be any phone that is using the next generation of technology, i.e. evdo.”

12/19/2006 01:57:39PM Agent (Alice): “I see i never heard it called that before . You will have to have a sprint phone for it to work on out network.”

12/19/2006 01:58:36PM josh: “wow. Let me ask this slowly. If I have a sprint power vision phone, do I have to have a power vision package? Or can I still use a standard vision package?”

12/19/2006 01:59:59PM Agent (Alice): “You do not have to have a vision package on a vision phone . although you will not have access to the features of the power vision packages.”

12/19/2006 02:00:33PM josh: “that is not what I asked you. if I have a power vision phone can I use a standard vision package?”

12/19/2006 02:01:13PM Agent (Alice): “Yes you can.”

12/19/2006 02:01:39PM josh: “but then I won’t get the high speed evdo network. right?”

12/19/2006 02:01:46PM Agent (Alice): “correct.”

12/19/2006 02:01:53PM josh: “great. Thanks for your help!”

———-

This was a great conversation.  I think my favorite part was when she had “never heard of that phone before” and that “I would need get to a sprint phone in order for it to work on the sprint network”.

Obviously I was a little confused about the vision packages, but that’s why I was looking to her for help.  *sigh*

I love customer service, I love it all over the place.

-Josh 

Posted on December 21st, 2006 by schalicto
Filed under: Josh Rants